![]() ![]() If needed, techs can also use a similar process to initiate a chat with a colleague if you want to get a second opinion on the end user’s issue. Free Download DameWare Mini Remote Control 12.2.4.11 Full Version - A remote control software for Windows, Mac and Linux. Type in the message and press enter to create a chat window that remains open even as you navigate between tabs. File nameDameWare Mini Remote Control 12.3.0.42. To start a chat with a user, technicians can navigate to the Chat Icon within the Technician Console to open the Chat Window. To start an in-session video in DRE, navigate to the drop-down menu within the remote session and select “Start Video Call.” If the user accepts the call, the remote support software is designed to automatically launch the video conference, allowing for a two-way exchange of both voice and video. Then, you can communicate directly with the user over video or chat as if you were in the same room. Once the session is initiated, starting a video, chat, or VoIP call from directly within the session typically takes only a few clicks. ![]() It has been used for more than 10 years by thousands of IT admins to seamlessly connect to remote servers, desktops, and notebooks. MRC is licensed by the number of help desk technicians your organization has and not by agent or end-point. Before you can initiate a remote video or chat, you first need to create a remote connection with a user device. DameWare Mini Remote Control (MRC) is one of the best values in remote control software available today. Remote video and chat support is typically a feature within a larger remote support software solution like SolarWinds Dameware Remote Everywhere. View All Application Management Products.View All IT Service Management Products. ![]()
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